DSN is the service provider organisation for D/deaf people in the country of Cheshire and the surrounding areas. These services are delivered under the contract for Cheshire East, Cheshire West and Chester, and Flintshire Councils. This policy was last updated: June 2018
Deafness Support Network takes your privacy very seriously and we want you to understand clearly how we use the Personal Information we collect about you. We are a “data controller”. This means that we are responsible for deciding how we hold and use Personal Information about you, and for explaining this clearly to you. When you share information with us, we will always tell you how we will use it depending on how and why we are collecting the information.
We always act on your instructions and we aim to put you in control of your relationship with us. Our aim is to communicate and work with you in a way that makes you want to stay involved with us for as long as possible, as you see the value and impact of your relationship with us.
Please be assured that you will only receive information and offers from ourselves and our partner company ‘Positive Hearing’. We will not sell, rent or lease any Personal Information we collect to any third parties.
If at any time you wish to stop or change how we communicate with you, or update the information we hold, please do get in touch. We will provide you with contact details or you can use the details at the bottom of this policy.
Deafness Support Network takes your privacy very seriously and we want you to understand clearly how we use the Personal Information we collect about you. When you share information with us, we will always tell you how we will use it depending on how and why we are collecting the information.
The type of Personal Information we collect will depend on why you are providing it and how we are using it – for example if you are making a donation, purchasing a product, asking about volunteering opportunities or receiving support from our services.
As an organisation we collect and use Personal Information for a variety of reasons and in a variety of ways, depending on the activity you are taking part in when you share the information.
When we collect Personal Information, we will always explain clearly what information we are collecting, why we are collecting it and how we will use it.
If you do not provide us with your Personal Information, we may not be able to provide you with any of our services.
If you receive a communication from us that mentions our “Legitimate Interest”, then please be assured you are still in control of how we use your Personal Information. “Legitimate Interest” is one of the lawful bases we can rely on to process your Personal Information, and when we use this basis we have to consider your privacy rights and whether these outweigh our legitimate interests. You can easily stop or change how we use your Personal Information, and we will explain how you can contact us to do so. Click here to find out more about what we mean by Legitimate Interests.
We may obtain your information in the following ways:
If you give us your information directly for any reason – such as making a donation, becoming a member or volunteer, purchasing a product or requesting support from us, we will ensure you are given all the important information about how we will use and look after your information at the time.
We do not receive any Personal Information from the social media sites or see any of your profile information.
We might also obtain your Personal Information through your use of social media such as Facebook, Twitter or LinkedIn, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.
We do not sell, rent or lease the Personal Information we collect to any third parties.
Depending on why you provided us with your Personal Information and how we are using it, we may need to share your information with other organisations or individuals, such as those that provide services on our behalf. We will only provide these organisations and individuals with the Personal Information necessary to fulfil the purpose for which it was provided.
We have systems and processes in place to ensure your Personal Information is maintained confidentially and securely and that it is used only for purposes for which it was provided.
Depending on why you provided us with your Personal Information and how we are using it, we may need to transfer your information outside the EEA, (for example some of systems we use to hold Personal Information may be provided by an organisation that stores the data on computer systems held outside the EEA). Although the country may not be subject to the same data protection laws as companies based in the UK, we will endeavour to make sure they provide an adequate level of protection in accordance with UK data protection law, or ensure that safeguards are put in place to protect your personal information. If you wish to know more about any transfer outside the EEA or the safeguards in place please contact us using the contact details provided or at the bottom of this policy.
We may also need to disclose your Personal Information to another organisation if we are required to do so to meet a legal obligation.
All Personal Information we hold about you will be kept securely, using a variety of security technologies and organisational procedures to help protect your Personal Information from unauthorised access, use or disclosure.
We will only keep your Personal information for as long as it is required for the purpose we collected it, including if it is needed for any legal, accounting or reporting purposes. We will let you know how long we keep your Personal Information.
If you are unhappy with how we handle your Personal Information, or how we handle any requests you make, please contact our Data Protection Officer using the details below.
Our Data Protection Officer can be contacted by calling 0333 220 5050 or writing to Data Protection Officer, 144 London Road, Northwich, CW9 5HH.