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Privacy Policy

DSN Privacy Notice


DSN Collects personal information when you register with us to receive services, information, advice or guidance.

We will use this information to provide the services requested, maintain records, & if you agree, to send you further information about DSN.

DSN will not share your information for marketing purposes with companies outside of DSN Retail Ltd.

For more information explaining how we use your information, please see our privacy policy.

DSN Privacy Policy

DSN is a registered charity & company limited by guarantee. DSN work in partnership with DSN Retail Ltd group, which includes Positive Hearing Ltd & Positive Hearing LLP.

What information do we collect about you?

We collect information about you when you register with us or place an order for products, or services. We also collect information about you when you voluntarily complete customer surveys, provide feedback & participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account & if you agree, to email you about other products & services we think may be of interest to you.

We use your information collected from the website & over the phone/face to face on Charity log, to personalise your repeat visits.

If you agree, we shall pass on your details to our other organisations, PH Ltd & PH LLP, so that they may offer you their products or services.

DSN will not share your information for marketing purposes with companies outside of DSN.

In processing your order, we may send your details to & also use information from credit reference agencies & fraud prevention agencies.


We would like to send you information about products & services of ours & other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to other members of DSN Retail Ltd.

If you no longer wish to be contacted for marketing purposes, please email

Access to your information & correction

You have a right to request a copy of the information we hold about you. If you would like a copy of some or all of your information, please email or write to us at the following address: 144 London Road, Northwich, Cheshire, CW9 5HH. We may make a small charge for this service.

We want to make sure that your personal information is accurate & up to date. You may ask us to correct or remove information that you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information & visitor behaviour information. This information is used to track visitor use of the website & to compile statistical reports on website activity. For further information visit or

You can set your browser now to accept cookies & the above websites tell you how to remove cookies from your browser. However in a few cases, some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review & we will place any updates on this webpage. This privacy policy was last updated October 2016

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you, by email to or write to use at 144 London Road, Northwich, Cheshire, CW9 5HH.

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