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How ‘NHS 111’ is accessible to deaf people.



The NHS provide a service called NHS 111. This is a non-emergency number that allows you to call up and speak to an NHS advisor about your condition. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. This is a fantastic service, but until recently, it was not accessible to deaf people. NHS 111 now offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter. This service is open from 08.00 to midnight every day. This service is provided for NHS 111 by Interpreter Now who have made this information accessible in BSL.

Go to their website for more information: