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We consider our Corporate Social Responsibility in all that we do and through our Environmental Management System (EMS) we take a socially responsible approach to reducing our impact on the environment.

During the last year we made a number of changes and introduced various environmental initiatives to help us reduce our Carbon Footprint and operate in a more sustainable way.

How do we do this?

• By remaining focused on our environmental goals
• By regularly assessing and reviewing our impact
• By monitoring our energy use and investigating changes in consumption
• By improving our systems wherever possible to reducing our impact
• By continuously updating and training our staff
• By applying the 3Rs: Reduce, Reuse, Recycle
• By encouraging sustainable travel wherever possible
• By considering social and environmental benefits and impacts when selecting suppliers and contractors

What do we have to show for our efforts?

Since implementing our Environmental Management System (EMS) in 2008, we have:
• Achieved the 3 star Acorn Standard for our EMS
• Continued to reduce our energy consumption
• Installed more energy efficient lighting and heating systems
• Improved our waste system and reduced the amount that goes to landfill
• Donated over 100 unwanted items to others
• Supported our Day Service users in learning about waste and recycling
• Updated our stationary and cleaning products to include a high percentage of greener products
• Made smart decisions when choosing company cars
• Helped improve the lives of communities in Malawi, through our office fruit supplier (Fruitful Office Logo with link to their page)

Do you want to know more about our EMS?

Environmental Policy 2014

DSN Achievement Report (INSIGHT) 2012

Social Accounting

What is Social Accounting?

At DSN we are very proud of our services and we’re always looking for ways in which to improve them to make sure that our service users experience the maximum possible benefits.

Social Accounting is a system that helps us to examine our performance and further develop our services. By looking at what we do and collecting feedback from the people we work with, we are able to see where things can be improved. Collecting feedback from the people who receive the services means that they get the opportunity to be involved in the future planning of the services and how they are run.

In these challenging financial times it is important that we evidence what we are doing and how we deliver value for money, in order to help funders decide to invest in our services. By looking at the services we provide and measuring the impact of those services on people’s lives, we are able to demonstrate the value of the work we do.

We hope that the process of Social Accounting helps us to raise the profile of DSN and increases awareness of the high quality help and support that we consistently deliver.

How do we do it?

We collect information in two parts:

Part 1 Facts & figures, for example:
• How many people we have supported
• How many pieces of equipment we have supplied
• How many training courses have been delivered etc.

Part 2 Feedback from service users and other stakeholders
• Questionnaires
• Meetings
• Positive comments, complaints, suggestions etc.

What do we find out?

From the surveys we have carried out so far, we have been reassured to see that the majority of people who have responded believe that DSN does achieve the aims it sets itself and they are very happy with the services they receive. However, there have also been some issues highlighted and this gives us opportunities to examine what we do in more detail and identify any improvements that can be made.

How you can help

We hope people recognise the value of this positive exercise and support it by giving us feedback and encouraging others to get involved too. Stakeholder’s views are important to us and will help us to prove the value of the work we do and continue to improve our services. Please contact us on 0333 220 5050 for more information.