Have we met your expectations today?
Tell us what you think!
We value the feedback you give us on all services and welcome any suggestions for changes or improvements.
You can also contact us directly by any of the methods below
Our office opening hours are
Monday to Thursday 9am - 5pm
Friday 9am - 4.30pm
Cheshire West & Chester Council
FOR EMERGENCY OUT OF HOURS SERVICES,
CONTACT YOUR LOCAL AUTHORITY ON THE NUMBERS BELOW
Telephone: (18001) 01244 977 277
Cheshire East Council
Telephone: (18001) 0300 123 5022
Contacting the Police
Reporting a non-emergency if you are D/deaf, hard of hearing or have a speech impediment
You can now contact the police through Typetalk for non-emergency situations on
By SMS text message
You can also use Emergency SMS
(ESMS) service to send an emergency text message.
Before you are able to send an emergency text message you will need to register your mobile phone with the system.
After you have registered your phone, you will be able to send text messages to 999.
Guidance on how to send an emergency text message is available on the ESMS website.
If you would like to make a complaint about Deafness Support Network you can do so in writing to one of the addresses above or via email.
Download Complaints Procedure (pdf)