Survey Results May 2011

The second part of our Social Accounting process was completed in June 2011 and the results have been very encouraging.

Download the full report here »

Collecting the data proved to be a very positive piece of work as it helped staff at DSN to realise the number of people who are benefitting from the work we do and to recognise what the potential benefits are.

We produced a questionnaire to find out what people think of our services and sent it to 368 Service Users. We had 107 questionnaires returned, which is a very positive response rate of over 29%

53 of the 58 people who answered the question said they were very happy with the service they received

Overall rating of DSN services:

“I have been truly grateful for all the support I have been given to help me with my hearing problems”

“Very thankful for the service you provide”

“Really helpful, considerate and positive towards my needs, contacted other services on my behalf”

The following pages contain summaries of the results for individual services;

Communication Services

1542	Interpreter bookings fulfilled (this figure is based on an average number from a sample four months, which were used to calculate the annual total)
32	people gave us feedback on this service

27	agreed it gives them better access to information and more services
26	agreed it helps them to be more involved
27	agreed it gives them better quality of life

Overall rating:

“We rely greatly on the excellent communication support we receive at all times!”

Day Service

31	Service Users who are D/deaf with additional Learning Disabilities attend The Tannery (maximum 12 per day)
25	People gave us feedback about this service

12	Agreed it has helped them to improve skills
15	Agreed it has helped them to learn about new things
11	Agreed that being able to do the activities helps them feel confident
21	Agreed they have made friends and feel happy being part of the group

Overall rating:

“Since Xxxxxx has been attending the Tannery she has been a lot happier at home and more content.”

Family Tactics

24	Families referred for support
7	people gave us feedback about this service

4	agreed they have been able to do new activites and this has helped develop skills
4	agreed that communication within the family has improved
6	agreed that the effects of the service on family life have been positive

Overall rating:

Front of House (Reception Service)

4251	Customer contacts
32	people gave us feedback about this service

30	agreed that Reception staff are always friendly and helpful
23	agreed that enquiries are always dealt with straight away
29	agreed that information is always easy to understand or clearly explained by staff

Overall rating:

“Your very responsive helpline is invaluable in advising on various problems. It is difficult to see how staff I have been involved with could improve on services they provide”

Outreach

73	Service Users supported
71	Additional Service Users accessed weekly drop-in services
17	people gave us feedback about this service

15	agreed that it has helped them feel independent and more in control
14	agreed that is has helped them feel more able to manage
11	agreed that it has helped them feel more confident and better about themself

Overall rating:

“I feel happy with the support I have received. It has helped me live independently and given me confidence in my day to day life.”

Social Care (Children & Adult) Services

269	Service Users received specialist support and/or advice, information or counselling (figure based on data for Cheshire West & Chester from July 2010 to April 2011 and used to calculate an estimated total for all four Local Authority areas)
10	People gave us feedback about this service

6	Agreed it has helped them get access to more services
3	Agreed it has helped tham feel independent and more in control
3	Agreed that they feel more confident and better about themself
2	Agreed that relationships with others have improved

Overall rating:

“It is always a comfort to know there is someone I can contact to assist with problems that arise!”

Supported Living

23	D/deaf people with additional learning disabilities and/or communication disorders and/or challenging behaviour, supported to live as independently as possible:
17	People gave us feedback about this service

11	Agreed that it has helped them learn to do new things
12	Agreed that it has helped them do more things for themself (but want to do more)
8	Agreed that their independence has improved
12	Agreed that they feel safe and happy at home

Overall rating:

“Every aspect of Xxxxxxxx’s supported living means that she is able to access all areas of independent living, social skills and relationships……..”

Technical Services (including Deaf Person’s Advocate)

912	Specialist assessments carried out
543	Pieces of specialist equipment issued
317	Home Safety Assessments carried out
591	Smoke Alarms installed
28	The number of people who gave us feedback about this service

19	Agreed that the equipment they received makes them feel safe
18	Agreed that the equipment they received makes them feel more confident
12	Agreed that they no longer feel isolated and alone
16	Agreed that they feel more independent and in control

Overall rating:

“Very impressed with the service and information.......earpiece for music has transformed my life. I can now listen to music on my iphone, wonderful!!”

Training

36	Students completed accredited courses in BSL
19	Tailor made courses delivered
9	people gave us feedback about this service

9	agreed that their ability to communicate has improved
8	agreed that they are more aware of D/deaf issues
5	agreed that they are more aware of discrimination issues
9	agreed that they have increased confidence when meeting D/deaf people

Overall rating:

“Excellent teacher, extremely supportive, very positive and so encouraging”

“Should hold training sessions during Half Term breaks to reduce the overall length of the course”

Volunteer Services

37	Volunteers registered
1000	Volunteer hours provided (approx)
6	people gave us feedback about this service

2	agreed they have been able to take on more opportunities.
4	agreed that it has given them a better quality of life
3	agreed that it has helped them to improve skills
2	agreed that they feel more confident and/or more independent

Overall rating:

Youth Service (Deaf Active)

20 Young people attended weekly Youth Clubs (average 12 per week)

22 Young people took part in non-traditional sporting activities

14 People gave us feedback about this service

7           agree that they do lots of new activities that he/she didn’t do before
8          agreed that it has helped them improve some skills
7           agreed that their confidence has improved
11         agreed that they feel less isolated

Overall rating:

We are very pleased with the feedback and the many positive comments we received.
However, there were some concerns raised and were possible, we will take action and make any necessary changes needed to deal with these issues.

Click here to see the Recommendations & Actions from the 2010-2011 survey

Download the full report here »